Uninstall the driver from control panel and device manager using the option ticked "Delete the driver software from this device".See more information about Outbyte and unistall app.instrustions. If you are still having the same error message you can try reinstalling the reader driver using the following process:ġ. You must have administrator privileges to modify registry keys and create folders on C:\. Reboot the computer and try again to connect the reader.ġ2. If everything went well, a message say : "The keys and values contained in "path" have been successfully added to the registry", click "ok"ġ1. Click yes when you are asked to confirm the actionġ0. Double click on the file "AddReader.reg"ĩ. Create the folder "c:\GemaltoTemp" and extract AddReader.zip into this directoryĨ. Download the file AddReader.zip from our KB0019986 webpage or using the direct link: ħ. First thing, you have to be logged with a local administrator account with the right to modify the configuration of the computer.Ħ. In case the update did not solved the issue or you are using other OS versions you can try restoring the Gemalto reader’s keys using the following process:Ĥ. Reboot the computer and plug the smartcard reader in usb port Follow Microsoft instructions to apply the KB4515384 (OS Build 18362.356) here : ģ. Unplug your smartcard reader from your usb portĢ. If you are on Windows 10v1903 we recommend updating to the latest build:ġ.
The key concerned is: (see figure below)Īfter upgrading to Windows 10 v1903 it removes all custom sub keys (see figure below) But one of the reasons can be a lack of information in the registry keys. If you have a communication with reader issue and/or the kind of message “Please check the reader is properly plugged” there are multiple reasons for that (reader damaged, system file missing, smart card service issue…).
This article is related to problems detecting the smartcard reader after updating Windows 10 to v1903 and if our drivers failed to add registry keys during installation once you plug the reader in usb port.
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